Duties Serves as Work Leader by providing individual and team training in specific tasks and job techniques and provides on-the-job training in accordance with established procedures and practices. Identifies, distributes, and balances workload and tasks to team members in accordance with established workflow, and assures timely accomplishment of the assigned workload. Make day-to-day adjustments to accomplish the workload in accordance with established priorities. Provides updates to the supervisor on work progress and identifies training needs of the team. Resolves simple, informal complaints of employees and refers other to supervisor.